User Experience Case Studies
GE Aerospace: M365 GCCH Service Design
How service design and research aided in GE Aero’s company wide migration to the M365 GCCH environment.
Service Design • Quantitative/Qualitative Research • B2B • SaaS • Aviation
GE Aerospace: Remote Support Desk
How user research influenced the selection of a new, permanent remote support desk vendor through the capture of end user requirements and requirement prioritization.
Employee Experience • Quantitative/Qualitative Research • B2B • Aviation
GE Aerospace: User Migration Hub
How user research and information architecture informed the long-term vision and design for replacing a manual onboarding experience with an automated one.
Quant/Qual Research • Information Architecture • Wireframing • B2B
McKesson: VBCOGS Sales Platform
Product research to support the design of an automated, digital tool for the McKesson sales team
B2B • Qualitative Research • Prototyping • Healthcare • E-Commerce
Droplet: Children’s Mental Health App
Product research supporting the creation of a children’s mental wellness game app
B2C • Qualitative Research • Wireframing • Prototyping • Wellness & Gaming
Starbucks: CX Journey Mapping
Discovery research to support the customer experience through journey mapping and the capturing of consumer insights
B2C • Qualitative Research • Quantitive Research • Retail • E-Commerce